Service has gone down hill

Service has gone down hill
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anon @ 30th Sep 06:46PM:
Service has gone down hill

I too won't be renewing my contract with DSL Extreme -- I'd cancel my contract but their steep $250 cancelation fee which is more than my annual contract of $215 is keeping me from doing so. I think their cancellation fee should be illegal ** class action lawsuit anyone**?

I moved apartments and it's a week past when they said they would have me reconnected -- and I'm still not connected. No one will give me an answer on when I'll be connected. I've been kept waiting on hold for hours... transferred around... disconnected... and even lied to by customer service reps. They used to be great but now this is a company to avoid like the plague.
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