ISP Review remarks

ISP Review remarks
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DaXiN

@adelphia.net

Tier1->Tier2

The reason Tier1 is stubborn is due to the fact they are obligated to trouble shoot your issue first, before they are able to transfer the call to a Tier2 agent. It is against Adelphia's company policy to forward a call to a Tier2 agent automatically, unless you had been talking to Tier2 and got disconnected, or you have called 3 times in 1 week with the same problem that cannot be resolved.

Also you shouldn't complain at ALL about your service speed. Your right it is capped at 3 MB down, 256KB up.. if your getting 4MB down and 200 KB up there is NO reason to complain. About the price, I think no matter what company you go with whether it be internet, TV, phone, gas, electric, etc. prices do go up from time to time. Adelphia may change prices more frequently then other companys, but it's going to be hard to find a more reliable and faster service then Power Link

permalink · 2003-12-26 20:18:03 · Print ·

gonzalezeb

join:2002-12-29
Fredericksburg, VA

Re: Tier1->Tier2

Do what I do...I call up adelphia, let them I was suffering from poor speeds. So I set up a layer 2 Bridge to do some packet analysis. In doing so, I discovered that a router...(Router's IP I use 67.23.83.38) is blasting you with IGMP packets, and a quick estimate tells you that this is sucking up 5-10% of your bandwidth. This typically gets me up to tier 2 right away. Interesting enough, the above problem is true, Adelphia is too stubborn to figure it out, nor take some suggestions from their customers. They will typically take down the info than ask if their is anything else they can help you with, that is when I tell them the other reason why I called.

Eric

permalink · 2004-01-14 12:24:17 · Print ·

your comment..