ISP Review remarks
Links: home · search · speed test · login · more ·
Links: New Topic
Forums »
 
dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| CO to RT Hi Jeff,
I sincerely apologize for any inconvenience that you experienced. In most cases if an RT is available the automated AT&T system will automatically process your order on the RT. Unfortunately this didn't occur in your case. AT&T doesn't have an easy method to switch from a CO based line to an RT based line. As our customer service representative explained it requires a disconnect and reconnect of your service. That process typically takes between 7-10 business days to complete.
We will do our best to push your order through and get your service restored as soon as possible. Additionally you will not be charged for the service while it while you were not up and running. I will ensure that the proper credit is applied to your account once the service is fully restored.
Once again I do apologize for the inconvenience. I understand that the issue was on the AT&T side but we do take responsibility as you are our client. We will do our best to restore your service and your faith in DSLExtreme. Please feel free to follow up with me via IM early next week. I would be happy follow up on your order to ensure that the order is flowing through smoothly.
Thanks
--
George
General Manager
DSLExtreme
Will work for reviews.  | |
|
 | jeffc42
join:2006-11-10
Santa Clara, CA | Re: CO to RT I did receive the credit, and DSL was restored on 11/21. The performance is all I could hope for: 5.1mb/660kb according to DSLReports speed test. | |
|
dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
1 edit | Intermittent Connection Hi Jeff,
I took a look at your line and current line readings. I am showing that you are in sync at the full rate without any indication of line issues. You indicated in your post that you are dropping packets. Are you pinging your gateway to test the connection or where are you pinging to determine that you are dropping packets?
Do you have to do anything to restore the service or does it just come back by itself? Does a power cycle of your DSL modem, router help? If so next time it happens can you try to power cycle one device at a time to see if that resolve the issue. (ie power cycle router first and not the modem)
DN STREAM ERRORS During the last measurement period of 30 minutes the line ran error free in the downstream direction.
UP STREAM ERRORS During the last measurement period of 30 minutes the line ran error free in the upstream direction.
DN STREAM SPEED The line is running at the maximum bit rate of 6016 kbps.
UP STREAM SPEED The line is running at the maximum bit rate of 768 kbps.
DN STREAM S/N The line noise margin is 13.0dB, which is above the target noise margin of 6.0dB.
UP STREAM S/N The line noise margin is 9.5dB, which is above the target noise margin of 6.0dB.
DN STREAM POWER The line power is at the maximum of 16.0dBm.
UP STREAM POWER The line power is 12.0dBm, which is below the maximum of 13.0dBm.
Thanks
--
George
General Manager
DSL Extreme
Will work for reviews. | |
|
| jeffc42
join:2006-11-10
Santa Clara, CA
 ·DSL EXTREME
1 edit | Re: Intermittent Connection It is intermittent, occurring about 3 to 4 times a day, lasting from 5 to 30 minutes. I either have the full rated performance, or 100% packet loss and I cannot talk to anything on the Internet. It comes back all by itself, eventually. Power cycling the modem and/or router has no effect. I substituted another router and that had no effect. The lights on the modem flicker when I ping or try to initiate a connection; they just don't seem to get through.
Today I've noticed a new pattern of symptons: existing connections are unaffected and pings work, but new connections cannot be established. Again, it corrects itself automatically after a few minutes. Again, power cycling modem/router has no effect (other than to break the established connections, of course). | |
|
|
|
|
Forums »
Thank you for using lo-fi dslreports.com - report bugs
© 99-2009 silver matrix LLC
