Despite the fact that Comcast has hired some 15,000 new support workers in the last 18 months, Comcast customer satisfaction is at an all time low. The cable giant has been building a new, 700 employee call center in Newark, Delaware, where 200 new agents will be devoted specifically to retaining customers "no matter what it takes." The new retention push begins June 1 according to CED Magazine, offering little detail but calling it the "single-most aggressive customer retention program in the industry."

Comcast's customer retention is usually worth giving a call if you're not 100% sure you'd like to pull the plug. They're quick to hand out some tasty deals -- particularly if you're being tempted by FiOS. Their retention department also offers low-consumption customers a rarely-advertised, $25 ($40 if you don't bundle TV) 768kbps "economy" tier.

Hopefully this new "at any cost" retention push doesn't mirror tactics by Vonage or AOL, who make it a nightmare to cancel service. If you recall, even being dead wasn't a good enough cancellation reason for AOL.