Comcast Slammed For Non-Existent Throttling Changes - A few people apparently haven't been paying attention...
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Comcast Slammed For Non-Existent Throttling Changes
A few people apparently haven't been paying attention...
12:05PM Friday Nov 06 2009 by Karl Bode
tags: business · bandwidth · Op/Ed · cable · Comcast
We've certainly levied more than our fair share of criticism at Comcast over the years, but late yesterday the cable giant took one hell of a beating for doing, well, absolutely nothing. It began when Slashdot posted a story saying that Comcast had imposed a new throttling system. Comcast actually hadn't -- the story Slashdot linked to was nearly a year old and explored a throttling system Comcast implemented almost a year ago.

No matter, apparently. Neither Slashdot or its readers noticed. Neither did other blogs. The blog entry was quickly picked up by Engadget, whose commenters unleashed a wave of vitriol at the cable company that would make a Marine with Tourette syndrome blush. "Get bent Comcast!" yelled one user. "I think everyone in America should get to crap on the CEO of Comcast's head!" charmingly opined a reader. "What a horrible company," decried another. "I will be canceling you ASAP!" insisted one Comcast customer.

It's ironic, given that last customer has actually been living under Comcast's new throttling system for more than a year and hadn't noticed (which is a good thing). As we explored in detail back in September of 2008, the system only temporarily throttles very heavy users on particularly congested nodes. This system, launched in January of 2009, replaced Comcast's old tactic of using forged TCP packets to throttle upstream P2P traffic for all users, all the time. The new system is actually an improvement, but Comcast's beating yesterday continued.

Electronista joined in, posting a story proclaiming Comcast's throttling as new. They amusingly linked to the Inquirer without giving Slashdot any finder's credit, or noticing the story's ripeness. Pretty soon even our forums started to fill up with posts from confused Comcast users (1, 2) suddenly outraged by a year old change. At this point, entire legions of Internet users were outraged by -- a twelve month old improvement.

To refresh for those who apparently haven't been paying attention: Comcast's old network management techniques included booting users off the network for excessive consumption without defining "excessive," and forging TCP packets to screw up everybody's upstream connections. Comcast's new throttling system was implemented in January of 2009 and combines a clear 250GB month cap with a throttling system that only temporarily targets heavy users on congested nodes. Not everybody likes it, but it's a step forward.

Those improvements were only made possible after consumers and consumer advocates spent the better part of a decade trying to get Comcast to be more transparent about their capping and throttling practices. Slamming them for taking a step in the right direction because you (be a consumer or date-stamp-challenged blogger) couldn't be bothered to pay attention is obnoxiously counter-productive.

Related:
  1. Comcast 'Honors' FCC Authority On Neutrality
  2. Comcast DOCSIS 3.0 Hits Denver
  3. What Network Neutrality Is REALLY About
  4. Verizon Won't 'Slavishly Satisfy' You With 100 Mbps FiOS
  5. Comcast Still Fighting FCC Throttling Sanction
  6. Comcast Bandwidth Meter Still A No Show
  7. There's Still No Evidence That Metered Billing Is Necessary
  8. Comcast Website Hackers Indicted
Links: New Topic
Forums »

WiseOldNerd @ 6th Nov 11:03AM:
Blogger = Sheep

Certainly demonstrates that much of blogging and the readers are sheep who neither read well or question sharply that put before their eyes. Just skim, climb on wagon and ride along to the gas chamber.
--
My perception is REALITY

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koitsu @ 6th Nov 11:04AM:
Parade responsibility

It's interesting -- there aren't any official statements made by Comcast with regards to any of these changes. Instead, all of the news "trickles down" from places like Slashdot, Engadget, DSLR/BBR, and other media sites.

Although the /. community's reaction is in no way surprising -- only a handful of their news topic moderators actually proofread anything (kdawson and timothy are two regular offenders who haven't been booted from the system yet for reasons unknown) -- but it does make you wonder:

Shouldn't official announcements to customers come through official channels? That is to say, I think it would be in Comcast's best interest to send a letter or Email to all customers stating exactly what was done and when. This should have been done back when all of this was dealt with a year ago, and (IMHO) had it been done, I doubt we'd be where we are now with this "news" item.
--
Making life hard for others since 1977.
I speak for myself and not my employer/affiliates of my employer.

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R4M0N @ 6th Nov 11:04AM:
LOL

Damned if you do. Damned if you don't. :D
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funchords @ 6th Nov 11:07AM:
Comcast Business Lines capped at 3GB/mo. $190/mo...

Wow! I just read this!

»Download Cap on small business pro ... 2003-09-29 10:59:07
--
Robb Topolski -= funchords.com =- District of Columbia -- KJ7RL
Test your Broadband connection today! -- »measurementlab.net/

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The WeaseL @ 6th Nov 11:09AM:
Re: Comcast Business Lines capped at 3GB/mo. $190/mo...

I see what you did there.
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ropeguru @ 6th Nov 11:10AM:
I noticed...

I looked at the article yesterday and noticed the January 2009 date. But given the arrogance over on the slashdot community I chose not to post and let them hang themselves.
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funchords @ 6th Nov 11:12AM:
Re: I noticed...

slashdot arrogance is redundant, but I love it anyway. :)
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funchords @ 6th Nov 11:12AM:
Re: Comcast Business Lines capped at 3GB/mo. $190/mo...

said by The WeaseL :

I see what you did there.
shhh! :)
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JSRoman @ 6th Nov 11:19AM:
Re: I noticed...

Just slashdot?

The quest for more and more hits is everywhere. Truth be damned.
--
»www.seabee.navy.mil

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Matt @ 6th Nov 11:20AM:
Re: Parade responsibility

People still read Slashdot? The inmates took over that asylum 10 years ago.
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swhx7 @ 6th Nov 11:56AM:
Re: Blogger = Sheep

More important, it shows that people don't like throttling of their internet connections. Comcast should take a clue from this reaction, even though it was somewhat misguided.
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Z80 @ 6th Nov 12:33PM:
If it fits the agenda...

Same thing happened here a few years ago when FiOS infrastructure trenchers got slammed on DSLR (a FiOS installers break something again type story) for tearing up a particular utility line when later in the linked article it clearly stated it was because the utility location was mis-marked by the county or line owners. But it didn't stop the DSLR ed from not reading beyond the first paragraph and posting the slam against the contractors. To the Eds credit the story and associated posts were deleted without comment shortly thereafter when this was pointed out.

It doesn't matter if Comcast, Verizon or other 'corporate' entity are actually at fault. If it fits 'the agenda' of these site "news" editors they will be made to be at fault. We've seen more than a few items here blaming "Comcast" for the actions of employee or non-employee contractors acting illegally or in obvious violation of company policy.

My point being /. isn't alone in this kind of nonsense and it's a bit hypocritical for DSLR to poke fun at /. or other sites for not completely reviewing an item before picking up the ball and running with it.
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theeinstein @ 6th Nov 12:38PM:
HUH

Well, In the past they have provided their fair share of lies and misinformation... So let them deal with it..!! Piss on'em!

Last time I checked they haven't done me any favors!
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DarkLogix @ 6th Nov 12:51PM:
Re: Comcast Business Lines capped at 3GB/mo. $190/mo...

I see what you did there oh wow 2003
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anon @ 6th Nov 12:52PM:
Kudos to Karl Bode and DSLR!

This is one thing I really respect about this site. You'll defend carriers as appropriate. Unfortunately, there's generally few opportunities to be in defense mode for them though.

I agree completely. Comcast does deserve credit where credit is due -- like in this instance for example. I'm sad they got an unfair beating over these errant / late articles. Hopefully those sloppy blogs, etc have egg on their face now as a consequence, and may be a bit more careful next time.

Comcast, like most carriers, still have plenty to improve, but that takes nothing away from this step in the right direction.

Thanks for pointing this out.
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iansltx @ 6th Nov 12:56PM:
Re: HUH

They've done me a favor: upgraded the area to DOCSIS 3 despite the fact that Qwest tops out at 7 Mbps (really 6 Mbps) ADSL here still.

Loving my 22/5 connection. Sure beats 8/2. Or 5/896 DSL.
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MRCUR @ 6th Nov 12:58PM:
Stupid Engadget...

It amazed me seeing a post about this pop up on Engadget yesterday. It also amazed me that commenters pointed out (quickly) that the document which was given as the source was from 2008. Of course a large majority of the (ignorant) commenters just said "Screw Comcrap, I'm dropping them!"
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funchords @ 6th Nov 01:04PM:
Re: Comcast Business Lines capped at 3GB/mo. $190/mo...

said by DarkLogix :

I see what you did there oh wow 2003
I'm not even sure it was totally true in 2003. Certainly they worked on it, but I never heard of anyone affected by the 3 GB policy.
--
Robb Topolski -= funchords.com =- District of Columbia -- KJ7RL
Test your Broadband connection today! -- »measurementlab.net/

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comcastcares @ 6th Nov 01:11PM:
Re: Comcast Business Lines capped at 3GB/mo. $190/mo...

Hey Robb you crack me up. Couldn't find an older document? Maybe from the @home days. As you are aware, but I want to make sure others are too, at this time our business accounts do not have a bandwidth cap.

Have a great day

Frank
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dfxmatt @ 6th Nov 01:34PM:
Re: Kudos to Karl Bode and DSLR!

agreed.

I like reading slashdot, but it pisses me off when a site like that doesn't even fact check. It makes me question if I even want to read it anymore.
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funchords @ 6th Nov 01:45PM:
Re: Comcast Business Lines capped at 3GB/mo. $190/mo...

Frank, SHHH! :) :D :o ;)

said by comcastcares :

Couldn't find an older document? Maybe from the @home days.
I actually have some old @Home copy that makes liberal mention of the feature, "unlimited." I never wanted to subscribe to anything as bad as I wanted @Home, but it was not in my area.

Another historic factoid of interest: someone using the term "cap" or "capping" back then was usually referring to artificially limiting modem speed through a configuration change (a Mbps or Kbps cap) versus some kind of secondary consumption limit like we're talking about these days (a GB/mo. or MB/mo. cap).
--
Robb Topolski -= funchords.com =- District of Columbia -- KJ7RL
Test your Broadband connection today! -- »measurementlab.net/

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fishmaster @ 6th Nov 02:16PM:
Always throttled

I for one have yet to see it UN-THROTTLED in my area during normal usage and normal times. Old system, new system either way it's been pure s**t for us for the last 1 year and 11 months.
--
»www.freedombuild.net
Browse A lot - Sign In Little - Post Even Less

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k1ll3rdr4g0n @ 6th Nov 02:42PM:
Lets believe everything on the intenret!

Didn't anyone care to get the facts from Comcast BEFORE they went caveman?
I mean the person who was like "I'm dropping it now" is obviously an idiot and doesn't deserve an internet connection in the first place if they are ignorant to the policies that their ISP puts in place. Just like those people who travel abroad and use data connections and are surprised by their bill, excluding those of course who try to ask their provider and never get a straight answer. Ignorance is a bliss I suppose.

To be honest, I don't care what the ISP puts on the connection AS LONG AS IT DOESN'T AFFECT THE SERVICE. Which means that they ISP can't do a WHOLE lot, but I would up for a QOS system that was fair, like what is in place currently. Back when I had residential I didn't have any problems, and it seems that no one else either.
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SLD @ 6th Nov 02:59PM:
Re: LOL

They're just dammed for doing it in the first place. You reap what you sow.
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R4M0N @ 6th Nov 03:12PM:
Re: LOL

You will not find a contrary view coming from me. They made their bed... :D
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MightyPez @ 6th Nov 03:16PM:
Re: Parade responsibility

said by Matt :

People still read Slashdot? The inmates took over that asylum 10 years ago.
I couldn't put it any better. It's the perfect mix there of the ignorant and the arrogant.
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anon @ 6th Nov 03:19PM:
msg deleted

deleted by a moderator
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patcat88 @ 6th Nov 04:01PM:
Re: Parade responsibility

said by MightyPez :

said by Matt :

People still read Slashdot? The inmates took over that asylum 10 years ago.
I couldn't put it any better. It's the perfect mix there of the ignorant and the arrogant.
Its 4chan for /technology/ before there was a 4chan. Nuff said.
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zachary1 @ 6th Nov 04:24PM:
Re: HUH

Craptastic sucks! Karma, bitch!
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Dampier @ 6th Nov 04:28PM:
Re: Blogger = Sheep

said by WiseOldNerd :

Certainly demonstrates that much of blogging and the readers are sheep who neither read well or question sharply that put before their eyes. Just skim, climb on wagon and ride along to the gas chamber.
I saw the story last night myself and pondered why it was being carried by just one (at that time) blog site, which always makes me suspicious. At Stop the Cap!, we don't just follow the herd, and Karl doesn't do that either. We look into the sourcing of the story, and the moment I saw it was sourced from an article back in January(!), I knew there was nothing new here... move along.

I don't even accept something as fact if 10 blogs reprint it. I am looking for some statement from the company about it or looking for a few sources who can confirm it. There are so many legitimate things to fight... worrying about a non-story is a waste of time for all of us.
--
Phillip M. Dampier
Editor, Stop the Cap!
»stopthecap.com

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TIGERON @ 6th Nov 05:24PM:
Brian Roberts is piglopolist dinosaur

The CEO of Comcast is a douche bag.
His company for the better part of the last 2 decades has had a fuzzy policy of booting off users for excessive use but not clearly defining what the limits are until I and several others decided to bring this story to light on YOU TUBE. As it turns out, I wasn't alone. I was on the NY Times, Boston Herald, SF Chronicle, and several other news sources speaking out about this issue. Comcast was eventually sued in Florida and then the FCC got involved and this became a national issue and another headache on their collective fucking ass.
They hate net neutrality and are shit monopolistic dinosaur that think they can bully people into submission. NOT HAPPENING.
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SuperWISP @ 6th Nov 07:11PM:
NN advocates = sheep

This whole thing is no surprise. Most of the supporters of so-called "network neutrality" regulation are either bought off by Google or sheep following the herd. And any excuse to bash the e-vile Comcast!
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LeftOfSanity @ 6th Nov 08:53PM:
Re: Brian Roberts is piglopolist dinosaur

said by TIGERON :

The CEO of Comcast is a douche bag.
His company for the better part of the last 2 decades has had a fuzzy policy of booting off users for excessive use but not clearly defining what the limits are until I and several others decided to bring this story to light on YOU TUBE. As it turns out, I wasn't alone. I was on the NY Times, Boston Herald, SF Chronicle, and several other news sources speaking out about this issue. Comcast was eventually sued in Florida and then the FCC got involved and this became a national issue and another headache on their collective fucking ass.
They hate net neutrality and are shit monopolistic dinosaur that think they can bully people into submission. NOT HAPPENING.
Wow. :uhh:

Why don't you start a ISP then? We'll see how much better you can run it. Better yet, just give everyone a 100Gig connection for free. Why not?
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nanoflower @ 6th Nov 10:15PM:
I read it but found a mistake in the story as posted

Well I read the story and responded to it. What got me was the story posted described the system as always being in place. That is, that if a user was going over 70% of the allotted bandwidth for more than 15 minutes then the user would be throttled back to 50% of the allotted bandwidth. No mention was made of that only happening on congested nodes only. That was a huge change from what had been discussed.

I followed it back to the original and read through the document which said the throttling would happen on a per CMTS port basis and the throttling would only occur when the node was congested. After checking over the document a few times I came to the conclusion that whomever had posted the new article made a mistake in either reading the specification or did a poor job in writing in up.
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Rogue Wolf @ 7th Nov 11:06AM:
Re: Comcast Business Lines capped at 3GB/mo. $190/mo...

Rawwwwwrrrr! Six-year-delayed outrage! I will copypasta this everywhere, take credit for the "revelation" and generate tons of Internet hits rage!

:D
--
Hexadecimal humor really turns me 0FF.

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MRCUR @ 7th Nov 02:58PM:
Re: I read it but found a mistake in the story as posted

I think it's the poor job reading the source material. The Engadget story sort of made reference to the congested CMTS, but from the commenters prospective they completely missed it (or just didn't understand it).
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jlivingood @ 8th Nov 12:29AM:
Re: I read it but found a mistake in the story as posted

said by nanoflower :

Well I read the story and responded to it. What got me was the story posted described the system as always being in place. That is, that if a user was going over 70% of the allotted bandwidth for more than 15 minutes then the user would be throttled back to 50% of the allotted bandwidth. No mention was made of that only happening on congested nodes only. That was a huge change from what had been discussed.

I followed it back to the original and read through the document which said the throttling would happen on a per CMTS port basis and the throttling would only occur when the node was congested. After checking over the document a few times I came to the conclusion that whomever had posted the new article made a mistake in either reading the specification or did a poor job in writing in up.
It's actually NOT throttling users back to 50% of their allotted bandwidth. That'd be a throttling system. This is a QoS prioritization-based system. You start in Priority Best Effort (PBE). If the CMTS is near congestion, and you meet the entry criteria, your traffic could be set to one QoS level below PBE, Best Effort (BE).

The 50% you refer to us the exit criteria from the BE QoS setting. You must go below 50% usage over a period to go back to PBE. It is important to note that being in BE instead of PBE ***has not effect whatsoever*** except at time of actual congestion, which are infrequent and very short-lived.

This is all detailed in the referenced filing with the FCC, as well as a recently-updated Internet Draft with the IETF @ »tools.ietf.org/html/draft-living···-mgmt-01.

Also, on a related note, at the IETF meeting this week the Internet Society is hosting a panel on bandwidth growth and management. See »www.isoc.org/isoc/conferences/bwpanel/ for details. Usually you can participate remotely over the web (audio + presentations).
--
JL
Comcast

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helter @ 10th Nov 12:24PM:
Re: Blogger = Sheep

No, it's just slashdot, where nerd rage is always on the extreme. Go ask a newb linux question inan unrelated thread there some day it's great fun to watch the train wreck that follows.
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