Users in our RCN forum report that the cable operator has raised their rates for a number of channel packages (by as much as 15-20%) and the cost of set top box rental for most RCN users. This is particularly annoying to customers in our forums who say the cable provider is compromising HD quality in order to offer more HD channels, something Comcast was taken to task for back in April. "I know this won't be a popular answer, I understand that there will be groups of people who are excited about the additional HD offerings, while some will be upset to see small aspects of shaping," says an RCN employee in our forums.