Sidekick Users Get Outage AND Total Data Loss - And it's apparently courtesy of Microsoft?
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CurGeorge8 @ 12th Oct 09:49AM:
Fail
Epic. Fail.
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TK Junk Mail @ 12th Oct 09:56AM:
Re: Fail
said by CurGeorge8 :
Epic. Fail.
Big time. So who got fired this weekend?
P.S. "The cloud" term is dumb.
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TKJunkMail @ 12th Oct 10:00AM:
Re: Fail
said by CurGeorge8 :
Epic. Fail.
Servers should be BACKED UP daily and weekly & monthly backups should be held offsite.
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CurGeorge8 @ 12th Oct 10:01AM:
Re: Fail
said by TK Junk Mail :said by CurGeorge8 :
Epic. Fail.
Big time. So who got fired this weekend?
P.S. "The cloud" term is dumb.
I'm sure everyone was canned after having faced the wrath of Paris Hilton.
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milnoc @ 12th Oct 10:09AM:
Re: Fail
What's the best way to back up thousands of terabytes (or petabytes) of data? A second system maybe?
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glinc @ 12th Oct 10:12AM:
Re: Fail
exactly, they should have all hdd's set up with raid-1
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N3OGH @ 12th Oct 10:17AM:
Re: Fail
All aboard the fail boat!
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moonpuppy @ 12th Oct 10:17AM:
Looks like Microsoft has some explaining to do...
....or could this be a way to get people off of Sidekicks and into Windows Mobile phones. ;)
Let the conspiracy theories fly. :D
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Matt @ 12th Oct 10:18AM:
Re: Fail
said by milnoc :
What's the best way to back up thousands of terabytes (or petabytes) of data? A second system maybe?
It's a SAN that failed, apparently one that was being upgraded for Microsoft by Hitachi. So the better question would be, why were live customers accessing a SAN that was being upgraded and why did the upgrade nullify the redundancy?
--
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tiger72 @ 12th Oct 10:20AM:
Re: Fail
precisely.
From what I read, the loss of personal data was due to a system upgrade. For some reason, Microsoft/Danger did not do a data backup before making the big upgrade. In fact, they apparently hadn't done ANY data backups EVER?! They don't have any "old" backups to fall back on.
I'm sure heads will roll at Microsoft for this. And deservedly so. They'll have cost Microsoft and T-Mobile $millions in damages.
--
"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara
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moonpuppy @ 12th Oct 10:31AM:
Re: Fail
said by tiger72 :
I'm sure heads will roll at Microsoft for this. And deservedly so. They'll have cost Microsoft and T-Mobile $millions in damages.
At least T-Mobile can have Google to fall back on. ;)
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AVonGauss @ 12th Oct 10:31AM:
Clouds...
A nice cloudy day, then it rains, the clouds dissipate and then there are clear skies without a cloud in sight... My point, if there was crucial information of yours in the system that you did not have stored in an alternative location, who's really at fault here?
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TK Junk Mail @ 12th Oct 10:32AM:
Re: Fail
said by tiger72 :
From what I read, the loss of personal data was due to a system upgrade. For some reason, Microsoft/Danger did not do a data backup before making the big upgrade. In fact, they apparently hadn't done ANY data backups EVER?!
I guess "Change Management" to them means "Let's upgrade and start over from scratch".
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swintec @ 12th Oct 10:34AM:
All GONE!
My girlfriends sidekick lost all of her ring tones. She told me yesterday "they simply have not come back yet, since being reset"....I guess I will have to tell her the bad news, that they will never come back.
She did get a text message yesterday that she is getting a months worth of data credits to her account.
I have never given her phone much attention, but is everything stored off the device??? If so, why? If she takes the battery out of her phone, or the battery dies, it is many hours - several days before all of her settings and functions return..seems very stupid to me.
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anon @ 12th Oct 10:37AM:
awful
something like this WOULD NOT HAPPEN on verizon or at&t. tmobile sucks which is why they are far behind all carriers.
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Camelot One @ 12th Oct 10:37AM:
Re: Fail
said by tiger72 :
I'm sure heads will roll at Microsoft for this. And deservedly so. They'll have cost Microsoft and T-Mobile $millions in damages.
I'm trying to figure out how exactly. The users are all under contract, so they are stuck with the service no matter what. And I guarantee you there is something in the TOS stating they aren't responsible for data loss.
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tiger72 @ 12th Oct 10:44AM:
Re: Fail
said by Camelot One :said by tiger72 :
I'm sure heads will roll at Microsoft for this. And deservedly so. They'll have cost Microsoft and T-Mobile $millions in damages.
I'm trying to figure out how exactly. The users are all under contract, so they are stuck with the service no matter what. And I guarantee you there is something in the TOS stating they aren't responsible for data loss.
TMO has already given customers a free month of service - that in itself is an extremely expensive move. Not to mention the likely class-action suit that will no doubt be brought forth...
--
"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara
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lolwhat @ 12th Oct 10:46AM:
Re: Fail
Anything. Anything at all. Microsoft isn't nicknamed M$ for nothing; they have gobs of money, and they could've used it to do something for a backup.
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tiger72 @ 12th Oct 10:48AM:
Re: All GONE!
said by swintec :
My girlfriends sidekick lost all of her ring tones. She told me yesterday "they simply have not come back yet, since being reset"....I guess I will have to tell her the bad news, that they will never come back.
She did get a text message yesterday that she is getting a months worth of data credits to her account.
I have never given her phone much attention, but is everything stored off the device??? If so, why? If she takes the battery out of her phone, or the battery dies, it is many hours - several days before all of her settings and functions return..seems very stupid to me.
That does seem very stupid. I was never aware of this before. I always thought the sidekick was more like Android, where data is kept locally, and only certain information is saved off-device for backup purposes.
--
"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara
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anon @ 12th Oct 10:52AM:
End of contract...
So i guess this would be a good enough reason to be able to exit yuor long term contract because the carrier FAILED it's ToS of the contract.
1) A Week+ of no service
2) Loss of data
3) "Are you smarter then a 5th grader" level of data backup schedule in place means they were negligent with customers property.
I'm sure a class action suit can get the attorney's very rich on this slam dunk case as well as get people their money back for the time+money they spent on the service since the contract began.
I've never liked T-Mobile, tried them for one year in 2005 and i realized while they were cheaper then AT&T... i was just getting what i paid for (and often times less)
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patcat88 @ 12th Oct 10:57AM:
Re: Fail
said by Matt :
It's a SAN that failed, apparently one that was being upgraded for Microsoft by Hitachi. So the better question would be, why were live customers accessing a SAN that was being upgraded and why did the upgrade nullify the redundancy?
Because the blond sales agent from Hitachi said they solution can do it, and the boss ordered the IT minions to do it, the blond sales agent promised it to him.
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anon @ 12th Oct 11:02AM:
Re: awful
said by jake9234 :
tmobile sucks which is why they are far behind all carriers.
You sir have committed a fallacy. A statement that makes absolutely no sense. T-mobile is a very big Euro based company that one day decided to start a network in the us. They recently have put a great deal of money to beef up their US resources to very soon rival ATT to the tune of a new 3g market every few days. If you read the article, they don't run the sidekick data store. Danger aka Microsoft does. I don't have t-mobile because their coverage is horrible by me (like att) but give em' a break, they're working on it and showing true promise.
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patcat88 @ 12th Oct 11:09AM:
Re: All GONE!
Sidekick is based on late 1990s/early 2000s mobile computing. Its a dumb terminal to a real computer in a datacenter.
For example, WAP 1.0 used "gateways" for alot of things, such as converting XML WML to binary XML WML , and convert HTML to XML WML. I believe some gateways even lowered color depth on images to what the phone can handle.
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itguy05 @ 12th Oct 11:14AM:
Re: Fail
said by glinc :
exactly, they should have all hdd's set up with raid-1
I've seen a RAID 1 controller puke and take both drives out. Or even worse, corruption on 1 drive immediately gets replicated to the other.
And, yes, I've seen even RAID 5 arrays go tits-up.
Of course people need to realize that even with tape backups, a full system restore of lots and lots of TB pretty much never happens. Where I work we have many, many (90 maybe) TB of data. It has been calculated that a full database restore from tape would take almost a month. I forget if that takes into account the validation work or not. Needless to say we have a redundant system somewhere else.
However, I wonder where it was said it was a SAN - the articles I've saw said "server"....
Working in IT for as long as I have, I've seen it all. Most likely what happened this time was there was:
1) No $$ for that spare SAN.
2) The risk was supposed to be so low as to not cause an issue.
My bet is on #2 - I've seen way too much of those types of things cause issues. Including work on 1/2 of a fully redundant SAN take the whole thing down where the vendor is still scratching their heads years later.
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anon @ 12th Oct 11:38AM:
Maybe It is Part of the Plan
Danger transition to Mobile Explorer version 48.9. (Maybe by then it will be decent.)
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monchis @ 12th Oct 11:38AM:
Re: All GONE!
said by patcat88 :
Sidekick is based on late 1990s/early 2000s mobile computing. Its a dumb terminal to a real computer in a datacenter.
For example, WAP 1.0 used "gateways" for alot of things, such as converting XML WML to binary XML WML , and convert HTML to XML WML. I believe some gateways even lowered color depth on images to what the phone can handle.
That's interesting, I never knew sidekicks were old technology, I LOVED the fact that I could access my texts, phone book, pictures, notes, did I mention phone book? online! There were times where I have left my phone in the car, home, etc and I can just get numbers I need online.
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r81984 @ 12th Oct 11:40AM:
Re: Fail
said by tiger72 :
They'll have cost Microsoft and T-Mobile $millions in damages.
Damages for what? Did they guarantee storage of data?
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tiger72 @ 12th Oct 11:52AM:
Re: Fail
said by r81984 :said by tiger72 :
They'll have cost Microsoft and T-Mobile $millions in damages.
Damages for what? Did they guarantee storage of data?
It doesn't matter. If a class-action suit is brought forward, TMO and Microsoft would want to settle early and quickly to get it all out of the news. They try to build their images on "reliability", and the longer this is in the news, the more likely they'll lose future customers. A settlement (regardless of what the actual contract states) would get it out of the news - but at a price.
--
"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara
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ptrowski @ 12th Oct 11:52AM:
Re: Fail
said by r81984 :said by tiger72 :
They'll have cost Microsoft and T-Mobile $millions in damages.
Damages for what? Did they guarantee storage of data?
Very good point.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
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MovieLover76 @ 12th Oct 11:53AM:
This is why backup should be done yourself
I've never been a fan of online backup services, and have always backed up my own data personnally, trusted your data to microsoft run servers seems doomed to failure at some point lol. No one is going to care for your data as well as you do yourself, it's really that simple.
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ptrowski @ 12th Oct 11:55AM:
Re: End of contract...
said by Mang :
So i guess this would be a good enough reason to be able to exit yuor long term contract because the carrier FAILED it's ToS of the contract.
1) A Week+ of no service
2) Loss of data
3) "Are you smarter then a 5th grader" level of data backup schedule in place means they were negligent with customers property.
I'm sure a class action suit can get the attorney's very rich on this slam dunk case as well as get people their money back for the time+money they spent on the service since the contract began.
I've never liked T-Mobile, tried them for one year in 2005 and i realized while they were cheaper then AT&T... i was just getting what i paid for (and often times less)
Can you pull up the ToS that shows a failure on your points? I doubt it.
1. Week of no service, they got a month. A cell contract doesn't guarantee uptime.
2. I would have to see if the contract implies that T-Mobile automatically backs up your data. I doubt it does.
3. See number 2.
In reality, although it sucks, backing up your phone at home is an easy thing to do.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org
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sedu @ 12th Oct 12:21PM:
Danger Will Robinson, Danger
What more can you say.
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anon @ 12th Oct 12:27PM:
Can we say Mobile Make over
This gives a how new meaning to the latest ad campaign.
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en102 @ 12th Oct 12:32PM:
Re: Looks like Microsoft has some explaining to do...
Windows as a server OS is painful enough... do we really want to force WinMo handsets as well ?
I do use WinMo handsets - and it works, but has to be rebooted from time to time when it freezes up.
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dsless @ 12th Oct 12:35PM:
Re: Fail
Ugh Hitachi! :p
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Maggs @ 12th Oct 12:39PM:
It's Microsoft
Give them something good, and they'll fuck it up. Hell they had UNIX programmers code Windows to appease to morons.
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Gbcue @ 12th Oct 12:57PM:
Re: All GONE!
said by swintec :
My girlfriends sidekick lost all of her ring tones. She told me yesterday "they simply have not come back yet, since being reset"....I guess I will have to tell her the bad news, that they will never come back.
She did get a text message yesterday that she is getting a months worth of data credits to her account.
I have never given her phone much attention, but is everything stored off the device??? If so, why? If she takes the battery out of her phone, or the battery dies, it is many hours - several days before all of her settings and functions return..seems very stupid to me.
T-Mobile said to ensure your phone doesn't lose power/reset/restart/take the battery out otherwise everything is lost.
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swintec @ 12th Oct 01:05PM:
Re: All GONE!
said by Gbcue :said by swintec :
My girlfriends sidekick lost all of her ring tones. She told me yesterday "they simply have not come back yet, since being reset"....I guess I will have to tell her the bad news, that they will never come back.
She did get a text message yesterday that she is getting a months worth of data credits to her account.
I have never given her phone much attention, but is everything stored off the device??? If so, why? If she takes the battery out of her phone, or the battery dies, it is many hours - several days before all of her settings and functions return..seems very stupid to me.
T-Mobile said to ensure your phone doesn't lose power/reset/restart/take the battery out otherwise everything is lost.
I meant in general when her phone died...way before this event happened...and I could never understand why everything was lost for days on end. I guess now I know. Although it looks like her ring tones are indeed gone.
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zachary1 @ 12th Oct 01:05PM:
Re: Fail
I agree cloud is dumb. Like their head's in a Fog...I don't deal in fogs, I deal in backing up data to physical media.
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zachary1 @ 12th Oct 01:07PM:
Re: Fail
PETabytes? Sounds kinky...
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zachary1 @ 12th Oct 01:09PM:
Re: Fail
Epic Fail x100
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zachary1 @ 12th Oct 01:10PM:
Re: Looks like Microsoft has some explaining to do...
BSOD on a phone. Now that's a useless fail.
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Gbcue @ 12th Oct 01:10PM:
Android Users
What's the best way to backup an android device?
Does Google back everything up?
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zachary1 @ 12th Oct 01:16PM:
Re: End of contract...
For God's sake, with cheap flash memory, who the hell needs cloud computing with a mobile phone?
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moonpuppy @ 12th Oct 01:21PM:
Re: awful
said by jake9234 :
something like this WOULD NOT HAPPEN on verizon or at&t. tmobile sucks which is why they are far behind all carriers.
More BS from the anonymous poster.
Guess you forgot the ATT debacle when they couldn't add, change or remove service to their mobile systems because their IT department did an untested upgrade that screwed everything up.
:uhh:
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powerhog @ 12th Oct 01:48PM:
Re: Fail
LOL- so true!
I worked at a company where one of the vendor reps was a hot blonde woman. Needless to say, the datacenter quickly filled with her company's servers even though they were, by far, the most prone to failure of all the systems we had.
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toddbs98 @ 12th Oct 02:08PM:
What do you expect..
This story doesn't surprise me at all since it took 13 calls totaling 6 hours on the phone over a period of 2 months for T-Mobile to get my voice mail to work. If however the information on your sidekick was that vital to users they should have been responsible enough to back it up.
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patcat88 @ 12th Oct 02:44PM:
Re: End of contract...
said by zachary1 :
For God's sake, with cheap flash memory, who the hell needs cloud computing with a mobile phone?
Sidekick is based on older technology, where CPU intensive tasks were offloaded to a "gateway" server since portable devices had poor battery and slow CPUs and low amounts of RAM. The web browser, AIM, and email offload tasks to servers that live at Danger/your cell carrier. Not sure how the store/DRM works exactly on the phone, but because its a complete non-open "platform" calls to cellular carrier servers or danger's servers can only cause GUI lag.
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gadgetboyj @ 12th Oct 03:04PM:
Fuck
Damn it I lost everything. All my contacts, all my texts, all my pictures, all my... everything. Its gone and I was never offered a free month of service. WTF is this? And to the person who said it was stupid to trust Microsoft to our stuff, Microsoft only very recently acquired Danger who ran the servers before that. This only makes me want to find the people over there that come up with these stupid ideas and put them to an entire life of torture. Everything on my phone is GONE.
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bender @ 12th Oct 03:13PM:
Re: Fail
even better would be to have several different sites all doing the same thing. and then have backups of those.
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bender @ 12th Oct 03:15PM:
Re: Fail
its petabytes. your thinking of pedobytes 
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bender @ 12th Oct 03:17PM:
Re: Fail
for one, i don't know, but I don't think that T-mobile does more than provide voice and data service. they do not control the information on the devices and therefore how its backed up.. or am i wrong?
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bjbrock @ 12th Oct 03:32PM:
Re: Fail
Properly configured RAID1 uses 2 controllers.
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xirian @ 12th Oct 03:33PM:
Re: End of contract...
said by ptrowski :
2. I would have to see if the contract implies that T-Mobile automatically backs up your data. I doubt it does.
The sidekick deletes all your data as soon as you reboot the phone and redownloads it. without the server its nothing. So I would think that selling a phone that was designed so stupidly, tmobile should share in the responsibility of backing up your data, since you can't.
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bjbrock @ 12th Oct 03:45PM:
Re: Fail
It's called merchantability. They sold a working service and there is minimum expected performance on their part. Plus there are some things you can't "TOS" your way out of.
There will be a law suit, or a settlement.
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r81984 @ 12th Oct 04:04PM:
Re: Fail
said by bjbrock :
It's called merchantability. They sold a working service and there is minimum expected performance on their part. Plus there are some things you can't "TOS" your way out of.
There will be a law suit, or a settlement.
With it comes to technology the minimum expected performance is you know to back up your data yourself. I thought everyone knew that.
I am sorry, but lawsuit for losing data that no one guaranteed is pointless. This is a case that Tmobile knows it will win so if they settle out of court Tmobile will only pay what it would lose paying to win the court case to save time. Once divided up people will get like a $1 and lawyers will get most of the money.
Also it will be hard to claim damages over lost phone numbers and emails.
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old_wiz_60 @ 12th Oct 04:15PM:
Glad I don't have T-Mobile!
Wonder what happens to t-mobile stock after this?
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rahvin112 @ 12th Oct 04:22PM:
Re: Fail
They made claims in advertising and contract documents for usability and they were expected hold to minimum network and management practices. Those expected standards include backups. When they get to court they will have to explain to the jury why they didn't follow backup standards that every single enterprise grade company in they country follows. Regardless of what the TOS says you can't TOS your way out of negligence. Not following the minimum enterprise standards for backups is negligent. Negligent behavior gets you sued, the deeper the pockets the more lawsuits it will generate. Consumer anger is going to be very high, signups to the class action suits will be very significant.
The Class action suits are likely being written up as I type this and will be filed the day they restore service so the lawsuits will have the correct number of days. T-mobile will settle and they will execute liablity terms in their contract with Danger, likely causing Danger to be responsible for everything but a small "deducible". This isn't speculative, it's practically guaranteed.
Heads should roll at Danger management for not following standards in enterprise IT management that the rest of the world uses. Backups are critical, expected and negligent if not provided.
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tiger72 @ 12th Oct 04:24PM:
Re: Fail
said by r81984 :
I am sorry, but lawsuit for losing data that no one guaranteed is pointless. This is a case that Tmobile knows it will win so if they settle out of court Tmobile will only pay what it would lose paying to win the court case to save time. Once divided up people will get like a $1 and lawyers will get most of the money.
Also it will be hard to claim damages over lost phone numbers and emails.
It doesn't matter if TMO wins the case if they take a massive PR hit to their much vaunted customer service. That's, really, the point of the class action suit. Not to win large damage awards, but to inflict PR damage to corporations...
--
"What makes us omniscient? Have we a record of omniscience? ...If we can't persuade nations with comparable values of the merit of our cause, we'd better reexamine our reasoning."
-United States Secretary of Defense (1961-1968) Robert S. McNamara
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james @ 12th Oct 04:27PM:
Re: Fail
said by bender :its petabytes. your thinking of pedobytes
Why don't you have a seat right there?
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sapo @ 12th Oct 05:02PM:
Re: Android Users
Android interfaces with Google directly for Gmail, Calendar, and Contacts. For the G1 specifically a microsd card is required and all stuff like photos, music, etc are kept on there. That is all.
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Gbcue @ 12th Oct 05:04PM:
Re: Android Users
said by sapo :
Android interfaces with Google directly for Gmail, Calendar, and Contacts. For the G1 specifically a microsd card is required and all stuff like photos, music, etc are kept on there. That is all.
I know, but how can we be sure Google is backing all the contacts, gmail, the calendar?
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k1ll3rdr4g0n @ 12th Oct 05:26PM:
Re: End of contract...
said by ptrowski :said by Mang :
So i guess this would be a good enough reason to be able to exit yuor long term contract because the carrier FAILED it's ToS of the contract.
1) A Week+ of no service
2) Loss of data
3) "Are you smarter then a 5th grader" level of data backup schedule in place means they were negligent with customers property.
I'm sure a class action suit can get the attorney's very rich on this slam dunk case as well as get people their money back for the time+money they spent on the service since the contract began.
I've never liked T-Mobile, tried them for one year in 2005 and i realized while they were cheaper then AT&T... i was just getting what i paid for (and often times less)
Can you pull up the ToS that shows a failure on your points? I doubt it.
1. Week of no service, they got a month. A cell contract doesn't guarantee uptime.
2. I would have to see if the contract implies that T-Mobile automatically backs up your data. I doubt it does.
3. See number 2.
In reality, although it sucks, backing up your phone at home is an easy thing to do.
TOS means nothing, and Apple has proven that. Let's say to humor you that it isn't stated in the TOS, it is implied that the carrier will have some sort of responsibility over the user's data since the user's data is primarily store on a server. If the primary storage was on the device in non-volatile memory, we wouldn't even have this discussion (which is how it should have been).
Let's take a look from another perspective - you probably have webhosting from someone right? And lets say tomorrow morning you wake up and everything is gone - files, DB information...everything. And the webhoster said that the main HD crashed and he had no backups and oh well do your data. I would think that since the webhoster has your data that he be required to take some sort of steps to ensure your data is safe. Even though many hosters say they many not back up your data, would you at least assume that he would have some sort of backup plan in case something happens?
I am a webhost myself, and I take other people's data EXTREMELY SERIOUSLY, to the point where I backup nightly to another disk AND I NEVER delete ANY backups. In fact I have had to purchase other drives to store the backups on, and I have no problem pulling a backup from a given day to give to a user.
Or another example would be the geek squad. What if, and it has happened, you hand over your computer to them and they f up the HD in the process of whatever they were doing. I feel that they would be liable for whatever it costs to get your data back - even if you signed a wavier. Unless of course, they can prove that they took steps to ensure that the worst wouldn't happen.
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ReVeLaTeD @ 12th Oct 05:40PM:
Re: Fail
said by CurGeorge8 :said by TK Junk Mail :said by CurGeorge8 :
Epic. Fail.
Big time. So who got fired this weekend?
P.S. "The cloud" term is dumb.
I'm sure everyone was canned after having faced the wrath of Paris Hilton.
Paris went to BlackBerry ages ago. But the joke is quite comedy.
IT's mighty funny though that this type of thing happens after Microsoft bought Danger. Prior to that, Danger would be down, but rarely if ever was data lost.
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bilbusb @ 12th Oct 05:42PM:
.
lol all these comments about raid 1.
glinc: lol this had to be a SAN, and no san is raid1 ... we are talking many many terabytes here.
bjbrock: raid 1 with 2 controllers .. lol what? Is that a joke?
God, looks like one of their many san failed .. and they did not have a proper backup strategy.
There is no way a server could handle that volume of data.
Also there is no indication that it has anything to do with the servers ... so sure it's MS's fault .. but necessarily due to their software. Sounds like hardware to me.
As for backing up huge amounts of data, they have san replication and robotic tape libraries for that.
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antidelldude @ 12th Oct 05:58PM:
Not Surprising
Seriously guys? You find this surprising? T-mobiles systems have been breached by hackers more than once. Sidekick's data have been hacked more than once. If you didn't have at-leased your contacts backed up somewhere, you're an idiot. Lesson Learned eh?
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MemphisPCGuy @ 12th Oct 06:24PM:
I don't want my data backed up
Why didn't they just spin "privacy" and give rebate/gift. I wouldn't want my information backed up and hope I could opt out if it was.
Edit: for context, I'm on Verizon. They back it up a few times I'm sure.
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dsless @ 12th Oct 06:38PM:
Big Iron
Should have purchased a Mainframe! :) Microsoft and data center sounds like a contradiction in terms.
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Kdee @ 12th Oct 07:39PM:
Re: Fail
I think you mean Perez Hilton. Apparently he's pretty pissed.
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Kdee @ 12th Oct 07:40PM:
Re: Fail
T-Mobile apparently kept telling users that they didn't have to backup their data because it was all kept securely in a data center.
I guess that worked out well.
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Steve @ 12th Oct 07:50PM:
Re: Fail
said by r81984 :
With it comes to technology the minimum expected performance is you know to back up your data yourself. I thought everyone knew that.
There wasn't a way for users to back it up themselves
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Steve @ 12th Oct 07:50PM:
Re: This is why backup should be done yourself
Not if there's no way to back up this particular data yourself
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bender @ 12th Oct 08:22PM:
Re: Fail
you forgot this
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bender @ 12th Oct 08:28PM:
Re: awful
umm.. please do not post here anymore. what you said is complete BS. T-Mobile has nothing to do with the outage. they just happen to be the wireless carrier for voice and data service. they do not control how the devices worked.
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bender @ 12th Oct 08:33PM:
Re: Android Users
There are apps to backup all of your email/sms/mms/contacts/etc to your sd card.
i'm not worried about it. if gmail goes down I at least have a SLA to fall back on. I have Google Apps through my College and thats what I use on my phone to login.
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bender @ 12th Oct 08:34PM:
Re: Fuck
pro tip: its just a phone
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bender @ 12th Oct 08:34PM:
Re: Glad I don't have T-Mobile!
t-mobile had nothing to do with this.
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bender @ 12th Oct 08:35PM:
Re: Not Surprising
wow another one.
t-mobile had nothing to do with this.
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speedy99 @ 12th Oct 08:50PM:
Re: Fail
If they actually used "the cloud" - or any secondary data storage system - they would have backups. This has nothing to do with "the cloud", and everything to do with foolishly depending on a SAN with no backups.
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burgerwars @ 12th Oct 09:05PM:
Dogfooding or Sabotage?
Link to story: »www.appleinsider.com/articles/09···age.html
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antidelldude @ 12th Oct 10:06PM:
Re: Not Surprising
Oh noes, It's not T-mobiles fault. Oh wait, who hired what once was Danger and now is Microsoft to handle their Sidekicks customers data? Who didn't care to oversee any operations or put forth any rules to protect consumer data? Umhmm. There is enough blame to spread around.
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bender @ 12th Oct 10:10PM:
Re: Not Surprising
are you kidding me? they don't tell the ppl that are in charge of the sidekick backend how to do their job. they have a wireless network to run. that would be something that AT&T would try to do.
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FastiBook @ 12th Oct 11:29PM:
Here at microsoft...
Failure is not only expected, but it is unavoidable.
- A
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LETS GO METS!
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ptrowski @ 13th Oct 11:46AM:
Re: End of contract...
Well the good thing is that it looks like they are letting people cancel without a penalty so it is a painful win for Sidekick users.
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Hpower @ 13th Oct 11:48AM:
sux
Shit happens.
But yea way to go with horrible backup plan gg microshaft. Def quiet a few customers lost over this.
--
The Internet is about to go down....it is actually.
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sivran @ 13th Oct 02:41PM:
Re: All GONE!
Both actually. A sidekick's data is cached locally when turned on. Changes made (adding things to calendar, etc) are replicated to the Danger servers immediately. When turned off, the local cache is cleared either partially or entirely.
There are few things that the user can back up for themselves. Obviously, this includes anything on the mini-SD and anything on the SIM. My aging Sidekick 3 can store contacts and text messages on the SIM, but doesn't default to storing on the SIM. Everything else is subject to potential loss.
Anyone who has had their sidekick turned on continuously throughout the service disruption should not have lost anything at all.
--
In dadkins' memory, Think outside the Fox...
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FiL @ 13th Oct 06:12PM:
Hate these phones
I find it stupid as fuck that a phone doesn't store basic pieces of info like a gotdamn contact list right on the phone... what, 120 kb's is too much room?! I've lost plenty of numbers and lyrics I'd type in because the battery died... forget the online back up.
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geeke19 @ 14th Oct 05:16AM:
Perez Hilton's twitter
yea I seen Perez Hilton's twitter the other day he lost over 2,000 contacts (emails,phone numbers) he was so damn pissed off hell I be 2.
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anon @ 16th Oct 06:05AM:
Re: Fail
said by itguy05 :
And, yes, I've seen even RAID 5 arrays go tits-up.
We had a 16 bay Promise VTrak die after a power surge (yes, it was on a UPS). All but one drive went south, so even RAID 5 was useless.
We did have backups fortunately.
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